The house rules.

Advance reservations are required for all group classes and personal training sessions.

Group class capacity is limited. A reservation is not confirmed until it appears in your booking account or you receive confirmation.

Do not arrive for a class unless your reservation has been confirmed.

Please arrive at least five minutes before a group class or personal training session.

New clients should arrive approximately 10 minutes early.

For safety and to avoid disrupting other participants, entry may not be permitted after class has begun.

Late arrival does not extend a personal training session.

Cancellations must be made at least [confirm number] hours before the scheduled class.

Late cancellations and no-shows may result in loss of class credit, a late-cancellation fee, or restrictions on future reservations.

Personal training sessions must be canceled or rescheduled at least 24 hours before the scheduled start time.

Sessions canceled with less than 24 hours' notice may be charged in full.

Exceptions may be considered for documented emergencies.

Class purchases, trials, memberships, and training packages are subject to the expiration and refund terms shown at checkout.

Clients are responsible for informing Roxy of injuries, health conditions, pregnancy, recent surgery, pain, or movement limitations.

Stop exercising and tell Roxy immediately if you experience pain, dizziness, shortness of breath beyond normal exertion, or other concerning symptoms.

Wear clean, comfortable athletic clothing you can move in.

Wear appropriate athletic footwear for strength and circuit classes unless otherwise instructed.

Silence phones during classes and sessions.

StretchPlusFlex is not responsible for lost, stolen, or damaged personal items.

Treat the coach, other participants, and the studio with respect.

Harassment, threatening behavior, or repeated disruption may result in removal or termination of services.

A 30-day notice is required for all membership cancellations unless a medical emergency, which will require a note from your doctor.

All cancellation requests must be submitted by email to truepotential@stretchplusflex.com.

There is no cancellation fee; however, because of the required 30-day notice, you will be responsible for the next scheduled monthly payment.

You may continue to use your membership benefits through the end of your paid membership period.

If you know for any reason that you will need to cancel your membership by a certain date, please let me know as soon as possible, so I can process your cancellation accordingly and avoid any misunderstanding regarding your final payment.