Privacy Policy

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Preferred appointment dates or times
• Service interests
• Booking and attendance information
• Messages, questions, or comments
• Information submitted through contact, inquiry, consultation, waiver, registration, or scheduling forms
• Any other information you choose to provide

Please do not submit Social Security numbers, financial account credentials, passwords, medical records, insurance information, or other highly sensitive information through a general website or contact form.

When you use the website, certain technical information may also be collected automatically by us or our service providers, including: Internet Protocol address, browser and device type, operating system, approximate geographic location, referring website, pages viewed, dates and times of visits, website interaction and usage information, and cookies and similar technologies.

The StretchPlusFlex website is created, hosted, supported, or operated using technology provided by Lovable. As a result, information transmitted through the website may be processed through Lovable's infrastructure or through third-party services connected to the website.

Lovable is an independent technology provider with its own privacy, security, data-processing, and operational practices. StretchPlusFlex does not control Lovable's systems, infrastructure, privacy practices, security procedures, service availability, or handling of information outside StretchPlusFlex's direct possession or control.

Your use of features supported by Lovable may also be subject to Lovable's applicable privacy policy and terms.

StretchPlusFlex may use Mindbody for scheduling, appointment management, purchases, payments, account management, client communications, waivers, attendance tracking, or related business functions.

When you interact with a Mindbody booking page, widget, application, embedded feature, or link, your information may be submitted directly to Mindbody and processed through Mindbody's systems. Information processed by Mindbody may include:

• Contact details
• Account information
• Appointment and attendance records
• Purchase and transaction information
• Payment-related information
• Communications
• Preferences
• Technical and device information

Mindbody is an independent third-party provider. Information submitted directly to Mindbody is governed by Mindbody's own privacy policy, consumer agreement, security practices, and terms.

StretchPlusFlex does not own, operate, or control Mindbody's platform and is not responsible for Mindbody's independent actions, omissions, systems, security practices, outages, errors, data-handling decisions, or compliance obligations.

Questions or requests relating specifically to information maintained independently by Mindbody may need to be directed to Mindbody.

StretchPlusFlex may use Google Forms, Google Workspace, Gmail, Google Drive, or other Google services to receive inquiries, consultation requests, registrations, questionnaires, or other information.

When you submit a Google Form, the information you enter may be transmitted to and stored by Google. Form responses may also be delivered to or accessed through a business email inbox, spreadsheet, drive, or account used by StretchPlusFlex. Information collected through a Google Form may include:

• Your name
• Email address
• Telephone number
• Requested service
• Scheduling preferences
• Questions or comments
• Any other information entered into the form

Google is an independent third-party provider. Google's collection, processing, storage, transmission, security, and use of information are governed by Google's own policies and terms.

StretchPlusFlex does not own or control Google's systems and is not responsible for Google's independent practices, actions, omissions, security incidents, technical failures, outages, unauthorized access, service changes, or data-processing decisions.

Information submitted through the website, Mindbody, Google Forms, or another connected service may be delivered to a business email inbox maintained by StretchPlusFlex.

Email and online forms are not guaranteed to be completely secure. By submitting information through a website form or communicating by email, you acknowledge that electronic communications may be subject to delivery failures, delays, interception, unauthorized access, spam filtering, account compromise, provider outages, or other risks outside StretchPlusFlex's reasonable control.

You should not send highly sensitive, confidential, financial, or detailed medical information through an ordinary email or general website form.

Submitting a form or sending an email does not create a medical, fiduciary, confidential, therapeutic, or other professional relationship beyond the services expressly agreed to by StretchPlusFlex.

StretchPlusFlex may use information to:

• Respond to questions and inquiries
• Contact prospective or existing clients
• Schedule and manage appointments
• Provide requested stretching, fitness, wellness, or related services
• Maintain business and client records
• Process transactions
• Send appointment reminders
• Provide customer support
• Manage forms, waivers, registrations, and consultations
• Improve the website and services
• Understand website usage
• Prevent fraud, misuse, or security incidents
• Comply with legal, regulatory, tax, insurance, or recordkeeping obligations
• Protect the rights, safety, property, and operations of StretchPlusFlex, its clients, or others
• Enforce agreements, waivers, policies, and legal rights

We may also use contact information to send service-related communications. Marketing messages may be sent where permitted by law. Recipients may unsubscribe from promotional emails by following the instructions provided in the message.

Information may be disclosed to:

• Lovable
• Mindbody
• Google
• Website hosting and technology providers
• Email and communication providers
• Payment processors
• Scheduling and client-management providers
• Professional advisers
• Accountants, insurers, attorneys, or consultants
• Government authorities or law-enforcement agencies when legally required
• A successor, buyer, or related party in connection with a sale, transfer, restructuring, merger, financing, or change in control of the business

We may also disclose information when reasonably necessary to protect legal rights, investigate misconduct, prevent harm, enforce an agreement, respond to legal process, or comply with applicable law.

StretchPlusFlex does not knowingly sell personal information for monetary compensation.

Payments may be processed through Mindbody or another independent payment provider.

StretchPlusFlex may receive transaction records, payment status, and limited payment details, such as the payment method or last four digits of a card. StretchPlusFlex does not intend to collect or store complete payment-card numbers through its general website forms or business email inbox.

Payment information submitted through a third-party processor is subject to that provider's policies, terms, and security practices.

StretchPlusFlex is not responsible for the independent processing, storage, security, authorization, denial, delay, error, or misuse of payment information by a third-party payment processor, except to the extent responsibility cannot legally be excluded.

The website or its service providers may use cookies, pixels, scripts, local storage, analytics technologies, or similar tools. These technologies may be used to:

• Operate website features
• Remember preferences
• Measure website traffic
• Understand user interactions
• Detect technical issues
• Improve website performance
• Protect against misuse or fraud
• Support embedded scheduling or form tools

The availability of cookie controls may depend on your browser, device, geographic location, and the tools implemented on the website.

You may be able to restrict or delete cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

The website may contain links, integrations, widgets, embedded content, forms, or services operated by third parties. StretchPlusFlex does not control and does not assume responsibility for any third party's:

• Privacy practices
• Security measures
• Content
• Availability
• Accuracy
• Data collection
• Data retention
• Use or disclosure of information
• Legal compliance
• Products or services
• Acts or omissions

Accessing or using a third-party platform is at your own discretion and is subject to that third party's policies and terms.

The inclusion of a third-party link, integration, form, or service does not constitute a representation, warranty, endorsement, or guarantee regarding that provider's privacy or security practices.

StretchPlusFlex may use reasonable administrative, organizational, and technical measures appropriate to the nature of the information under its direct control.

However, no website, database, email account, form, transmission, network, cloud platform, or storage system can be guaranteed to be completely secure, private, uninterrupted, or error-free. To the fullest extent permitted by law, StretchPlusFlex does not warrant or guarantee that:

• Information will never be accessed without authorization
• Electronic transmissions will always be secure
• Third-party platforms will remain secure or available
• Information will never be lost, altered, intercepted, delayed, corrupted, or disclosed
• The website will be free from viruses, vulnerabilities, malware, or technical defects
• A third-party provider will comply with its own stated policies or legal obligations

You submit information electronically at your own risk, subject to any rights or protections that cannot legally be waived. Nothing in this Privacy Policy eliminates any legal duty or liability that cannot lawfully be excluded.

StretchPlusFlex may retain information for as long as reasonably necessary to:

• Respond to inquiries
• Provide and administer services
• Maintain client and business records
• Complete transactions
• Resolve disputes
• Enforce agreements
• Meet tax, insurance, legal, regulatory, and recordkeeping requirements
• Protect the business and its clients
• Investigate fraud, misuse, or security incidents

Information held by Lovable, Mindbody, Google, email providers, payment processors, or other third parties may be retained according to those providers' independent policies and systems.

StretchPlusFlex may not be able to access, control, correct, export, or delete information maintained exclusively by an independent third-party provider.

StretchPlusFlex provides stretching, fitness, mobility, and wellness-related services. StretchPlusFlex is not a physician, hospital, medical practice, health insurer, or emergency medical provider.

The website and its general forms are not intended to serve as a secure medical-record system. Do not use a general contact form or ordinary email to submit:

• Detailed medical records
• Medical diagnoses
• Laboratory results
• Insurance information
• Social Security numbers
• Prescription information
• Emergency medical information

Information voluntarily provided regarding physical limitations, injuries, pregnancy, health concerns, or service needs may be used to evaluate requests, communicate with you, or provide services.

You are responsible for ensuring that the information you provide is accurate, current, and limited to what is reasonably necessary. StretchPlusFlex is not responsible for highly sensitive information voluntarily submitted through a general-purpose form when that information was not specifically requested.

The website is not directed toward children under 13, and StretchPlusFlex does not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian involvement.

A parent or guardian who believes a child has submitted personal information may contact StretchPlusFlex to request review or deletion, subject to legal, safety, insurance, and recordkeeping requirements.

Parents and guardians are responsible for supervising minors' use of the website and third-party booking platforms.

Depending on your location and applicable law, you may have certain rights concerning personal information, which may include the right to:

• Request access
• Request correction
• Request deletion
• Obtain information about how data is used
• Withdraw certain consent
• Opt out of certain marketing communications
• Appeal certain privacy decisions

These rights are not absolute and may be limited by legal exceptions, identity-verification requirements, insurance requirements, transaction records, safety obligations, or other lawful recordkeeping needs.

Requests relating to information held directly by StretchPlusFlex may be submitted using the contact information below. Requests concerning information held independently by Mindbody, Google, Lovable, or another provider may need to be submitted directly to that provider.

StretchPlusFlex may request reasonable information to verify your identity before processing a privacy request.

To the fullest extent permitted by applicable law, StretchPlusFlex and its owners, employees, contractors, representatives, agents, successors, and assigns are not responsible or liable for any act, omission, breach, unauthorized access, loss, misuse, disclosure, alteration, interruption, technical failure, delay, security incident, or data-processing activity caused by or occurring within the systems of Lovable, Mindbody, Google, an email provider, a payment processor, an internet provider, or another independent third party.

StretchPlusFlex is not responsible for information after it has been transmitted to, collected by, stored by, or otherwise placed under the independent control of a third-party provider, except to the extent applicable law expressly provides otherwise.

Nothing in this Privacy Policy excludes liability that cannot legally be excluded or eliminates obligations that applicable law expressly places on StretchPlusFlex regarding information within its direct possession or reasonable control.

To the fullest extent permitted by law, StretchPlusFlex and its owners, employees, contractors, representatives, agents, successors, and assigns shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or connected with:

• Use of the website
• Submission of information through a form
• Use of email
• Reliance on a third-party platform
• A third-party security incident
• Loss, corruption, interception, or disclosure of data
• Unauthorized access outside StretchPlusFlex's reasonable control
• Website or service unavailability
• Technical failures or interruptions
• Actions or omissions of Lovable, Mindbody, Google, payment processors, email providers, or other third parties

This limitation applies regardless of the legal theory asserted and even where the possibility of such damages was known or foreseeable.

Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, the limitation will apply only to the maximum extent permitted by law.

By using the website or submitting information, you agree that you are responsible for:

• Providing accurate and current information
• Avoiding the submission of unnecessary sensitive information
• Protecting your own account credentials
• Reviewing third-party privacy policies and terms
• Using secure devices, networks, and email accounts
• Promptly notifying StretchPlusFlex of suspected unauthorized activity involving your communications with the business

StretchPlusFlex is not responsible for harm caused by inaccurate information, compromised user devices, weak passwords, insecure networks, shared accounts, or a user's failure to follow reasonable security precautions.

The website, email, Google Forms, and Mindbody are not monitored as emergency communication systems.

Do not use these channels for medical emergencies, urgent safety concerns, or time-sensitive requests requiring immediate assistance. Call 911 or the appropriate local emergency service in an emergency.

StretchPlusFlex may revise this Privacy Policy periodically. The revised version will be posted on the website with an updated “Last Updated” date.

Your continued use of the website after a revised policy is posted constitutes acknowledgment of the revised policy, subject to applicable law.

This Privacy Policy shall be governed by the laws of the State of New York, without regard to conflict-of-law principles, except where another jurisdiction's law mandatorily applies.

Any dispute relating to this Privacy Policy or the website shall be subject to the dispute-resolution and jurisdiction provisions contained in the StretchPlusFlex Terms and Conditions, if applicable.